Exchange & Return Policy

We have a priority aim to enhance the experience of our valuable customers. We do not compromise on our core values of providing quality products to our customers and giving them the best shopping experience with us. We provide accurate, error-free, and good-quality products to our valuable customers. To err is human, so when there is a problem, we do our best to rectify it as soon as possible. We aim to delight our customers with their purchases and strive to deliver the best products possible.

Conditions for return or exchange

We offer refunds and exchanges to ensure that our customers are satisfied with their purchases.

The conditions for return or exchange are as follows:

Items must be in original condition, unworn, and unused.
Items must not be washed, stained, or altered.
All tags must be attached.
Returns will not be accepted if the item is sold out or has been more than 15 days since the purchase date.
Returned items cannot be exchanged with other products.
The item must be in its original condition and packaging.
Receipts are required for all returns and exchanges.
We will not entertain any claims or exchange requests if the customer already has the product stitched.

Due to the differences in color by the lighting used during photoshoots, the texture or exact color of the final item may differ slightly from what is seen on site; therefore, products cannot be exchanged for this reason.
We will not accept exchange for any item that has been washed, dried, damaged, or stained in any way. It includes items that have been damaged or shrunk in a dryer.

All shipping costs associated with the return or exchange are not refundable and will be the customer's responsibility unless the item is defective or the wrong product was shipped to you.
Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.

Procedure for Returns or Exchange

You can return your product easily by using the mediums mentioned below:

Via Help Line

You can call our customer services department on this number 03166652300. You can take help from our customer support agent for details.

Via Email

You can email us through our email address info@eclatwear.com

Note: Please include the following information while contacting us through any medium

Order Number.
Phone number/Email id.
Video or photo of the faulty product.

The customer must inform the seller of the intention to return or exchange an item.

The seller will then provide a Return/Exchange Form, which will require a description of the problem and the desired type of resolution.

The customer must fill out and sign this form and send it back to the seller within three days.

Return the articles to be exchanged at the stated address.

E-Commerce Dept

Mustafa Town, Wahdat Road, Lahore, Pakistan.

NO REFUND POLICY

We have a 'No Refund' policy. However, as approved by the company, all other claims (defective products) will be processed within 15 working days. Once the claim is accepted, you can select any other article of equal value from the website.

ORDER CANCELATION

You may not cancel any Paid or order for custom stitch product(s). Once a product is shipped or proceeds to deliver, the 'Exchange and Return Policy will apply for the order cancellations.
You may request for cancellation of your order at any time before the order is shipped. Once the order has shipped, you will get a confirmation email followed by an SMS with a specific tracking number of your order so that you can track it conveniently.

We have the authority to cancel orders for reasons such as;